Most Commonly Asked Questions

Ask a question in the boxes provided above, or browse through the most popular questions below.

Accounts & Policies
Can I check my Clubcard points on the Internet?
Bonus Credit Card
If I already have a Tesco Credit Card, can I apply for another one?
Box Insurance
Do I have to pay for my box?
Breakdown Cover
What breakdown cover levels can I buy?
Business Credit Card
Can my Fuel Reward Points be credited against any other purchases, if I haven't used the card recently for petrol?
Car Insurance
What is the difference between a voluntary and compulsory excess?
Cash ISA
How do I pay money into my Tesco Bank Cash ISA?
Online Banking Help
What is a Temporary Security Number and when do I use it?
Clubcard Credit Card
What do I need to know before using my Tesco Bank Credit Card abroad?
Clubcard Plus
What points do I earn on Clubcard Plus spend?
Current Account
How do I activate my debit card?
Dental Insurance
What are your opening hours and how can I contact you?
Fixed Rate Saver
How do I pay money into my Fixed Rate Saver Account?
Health Insurance
How do I update my records with a new address?
Home Insurance
Are my mobile phone and tablet covered?
Instant Access Account
How do I close my Account?
Internet Saver Account
How do I close my Account?
Junior Cash ISA
How do I pay money into a Junior ISA?
Life Insurance
What is the difference between Level cover and Decreasing cover?
Loans
What happens when I apply for a Tesco Bank loan?
Mobile Banking App
One of my accounts isn’t showing in the app. What should I do?
Tesco Travel Money Card
How do I view your exchange rates?
Mortgages
What does it mean if my mortgage application is referred?
Pet Insurance
What is a policy excess?
Travel Insurance
Does Tesco Travel Insurance cover my existing medical conditions?
Tesco Car Warranty Plan
What if I sell my car?
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